Powerup Casino Terms & Conditions

These Terms & Conditions explain the rules that apply to your use of Powerup Casino, including our website, gaming services, account facilities and related features. Please read them carefully before registering, depositing funds or placing a wager. By accessing or using Powerup Casino, you confirm that you understand and agree to these terms, together with any additional rules displayed for a particular product or promotion.

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1. General terms and acceptance

These Terms & Conditions form an agreement between you and Powerup Casino in relation to your use of the website and any associated services made available through it. They apply to visitors, registered account holders and anyone who otherwise accesses or uses the platform. Additional terms may apply to specific games, promotions, payment methods or features. Where additional terms are provided, you should read them before taking part. If there is any inconsistency, the terms identified as applying specifically to that product or offer will generally apply to the relevant activity.

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1. General terms and acceptance 2. Accounts, verification and security 3. Games, wagers, payments and promotions 4. Responsible gambling, privacy and legal information

You must not use Powerup Casino if doing so would breach the laws that apply to you. You are responsible for checking whether online gambling is permitted in your location and for complying with all applicable Australian laws, regulations and legal requirements. Access to particular services may be restricted by location, age, account status, product availability or other compliance requirements. We may use reasonable measures to identify where a customer is located and whether they are permitted to use a service.

By using the platform, you confirm that the information you provide is accurate, complete and current. You must update information when it changes and must not provide information belonging to another person. These terms may be updated from time to time to reflect changes to services, law, technology or operational requirements. The updated version will apply from the date stated or, where no date is stated, from publication on the platform. If you do not accept an update, you must stop using the relevant services.

Eligibility and lawful use

You must meet the legal minimum age for gambling in the jurisdiction where you are located.
You must use the account and services for lawful personal purposes only.
You must not allow another person to use your account or use another person’s account.
You must not access the platform from a prohibited location or attempt to avoid location, identity or security controls.
You must not use the platform for fraud, money laundering, terrorist financing, unauthorised commercial activity or any other unlawful purpose.

2. Accounts, verification and security

Some Powerup Casino services may require you to create an account. You may be asked to provide personal information and documents so that your identity, age, location and eligibility can be checked. Verification requests are a normal part of operating a gambling service and may be made when you register, before a transaction, when account information changes or at other times where checks are reasonably required.

You agree to provide information that is truthful, accurate and not misleading. We may restrict, suspend or close an account if information cannot be verified, appears inaccurate, conflicts with other information or indicates that the account may not be operated by the person who registered it. We may also retain or review information where required for legal, regulatory, security, fraud-prevention or responsible gambling purposes.

You are responsible for keeping your login details, devices and account information secure. Do not share your password, authentication information or access credentials. You should notify us promptly through the available support channels if you believe that someone has accessed your account without permission, your credentials have been lost or stolen, or account activity appears unusual. You remain responsible for activity carried out through your account unless applicable law provides otherwise.

Only one personal account should be maintained unless we expressly permit otherwise. Duplicate, linked or associated accounts may be reviewed where they are created in breach of these terms, used to obtain an improper advantage or connected with suspicious activity. We may refuse registration, limit account functions or require additional information when reasonably necessary to protect customers and the integrity of the platform.

Account restrictions and closure

You may ask for your account to be closed or restricted at any time using the available account or support options. We may suspend or close an account where we reasonably believe that these terms have been breached, a legal or compliance obligation applies, the account presents a security or financial risk, or the account has been used in an improper way. Any decision will be handled in accordance with applicable law and relevant internal procedures.

3. Games, wagers, payments and promotions

Games and wagering services are provided subject to the rules displayed for the relevant game or product. You should check those rules before participating, including information about how a wager is accepted, how outcomes are determined, and any applicable minimum or maximum conditions. A wager is generally treated as accepted only when confirmed by the platform. An instruction that has not been accepted, or that cannot be processed because of a technical or operational issue, may not constitute a valid wager.

You should review each transaction before confirming it. Subject to applicable law and the rules of the relevant service, accepted wagers may not be cancelled or changed by you. If a game, result or transaction is affected by an obvious error, technical fault, interruption, malfunction or other circumstance outside normal operation, we may investigate and take reasonable corrective action. This may include voiding or correcting an affected transaction where permitted.

You may only deposit funds using a payment method that belongs to you or that you are authorised to use. Payment transactions may be subject to verification, processing checks, provider rules and applicable legal requirements. We may decline, delay, reverse or restrict a transaction where it cannot be verified, appears unauthorised, creates a security concern or is inconsistent with these terms. You should not attempt to use a payment method for an account held by another person.

Your available balance may include deposited funds, winnings, adjustments and promotional amounts. Different categories of funds may be subject to different rules. Before using a promotion, you should read the applicable promotional terms, including eligibility conditions, expiry provisions, wagering requirements, game restrictions and any withdrawal conditions. If a promotion is used in a way that defeats its intended purpose or breaches its terms, we may remove the relevant benefit or take other action permitted by the promotion rules and applicable law.

Withdrawals may require identity, payment, account or source-of-funds checks. We may return funds through an appropriate payment method or follow another process required by law or the relevant payment provider. Processing timeframes can vary and are not guaranteed unless expressly stated in applicable terms. You are responsible for ensuring that payment information is accurate and for any charges or obligations imposed by your financial institution, except where applicable law provides otherwise.

Prohibited conduct

Using software, bots, scripts, automated tools or other methods designed to interfere with normal platform operation.
Exploiting a technical error, pricing error, game fault or unintended feature.
Attempting to manipulate a game, transaction, result, promotion or account process.
Using stolen, fraudulent or unauthorised funds or payment instruments.
Colluding with other customers or engaging in conduct intended to obtain an unfair advantage.
Introducing malicious code or attempting to gain unauthorised access to systems, accounts or data.

4. Responsible gambling, privacy and legal information

Powerup Casino supports responsible participation. Gambling should be treated as entertainment, not as a way to make money, recover losses or meet financial commitments. You should only gamble with money you can afford to lose and should set personal limits before you begin. Take regular breaks, keep track of your spending and avoid gambling when you are distressed, intoxicated or under pressure from other people.

Tools and support options may be available to help you manage your gambling. These may include deposit or spending controls, session reminders, activity information, temporary breaks and self-exclusion. Availability and operation may depend on the service, your location and applicable requirements. If gambling is affecting your finances, relationships, work or wellbeing, stop gambling and consider seeking independent support from an appropriate Australian counselling or support service.

Information about how personal information is collected, used, stored and disclosed is set out in the Powerup Casino Privacy Policy. By using the platform, you acknowledge that personal information may be handled for account administration, identity and age checks, payments, fraud prevention, responsible gambling, customer support, legal compliance and other purposes described in that policy. You should read the Privacy Policy before registering or providing personal information.

The website and services may be unavailable from time to time because of maintenance, upgrades, telecommunications issues, payment-provider interruptions, technical faults or events outside reasonable control. We do not guarantee that the platform will always be available, uninterrupted, secure or error-free. You should maintain suitable security on your own devices and use current operating systems, browsers and protective software.

Nothing in these terms excludes, restricts or modifies any right, guarantee, condition or remedy that cannot lawfully be excluded, restricted or modified under Australian consumer law or other applicable legislation. To the extent permitted by law, Powerup Casino is not responsible for losses caused by your breach of these terms, misuse of the platform, unauthorised access resulting from your failure to protect account details, or circumstances outside reasonable control.

All content on the platform, including text, graphics, logos, software, layout and other materials, is owned by or used with permission by the relevant rights holder. You may use the platform for personal, lawful purposes only. You must not copy, reproduce, adapt, distribute, publish, reverse engineer, interfere with or commercially exploit platform content unless permitted by law or expressly authorised.

Complaints and applicable law

If you have a question or complaint, please use the customer support channels published on the Powerup Casino website. Provide enough information for the matter to be reviewed, including relevant account or transaction details where appropriate, but do not send passwords or unnecessary sensitive information. Complaints may be assessed under applicable internal procedures and legal requirements, and additional information may be requested to verify your identity.

These terms are intended to operate consistently with the laws that apply to your use of the services in Australia. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to operate to the extent permitted by law. A failure or delay in enforcing a provision does not necessarily amount to a waiver of that provision. By continuing to use Powerup Casino after terms are updated, you accept the version then published, subject to your rights under applicable law.